SHIPPING | ORDERS
How much does shipping cost?
Australia: Standard shipping is $7.95.
Pick Up option is available. You can pick up your order from Southbank, Victoria. Please email us with your order number and let us know when would you like to pick up your products.
New Zealand: Standard shipping is $12.95,.
Rest of World: Standard shipping is $12.95.
What are your delivery options?
Please Note: Orders take 2-4 business days to process. The delivery window you select will begin once your order has been processed.
What currency is your site listed in?
All product prices are listed in AUD.
What methods of payment do you accept?
- Apple Pay
- Google Pay
How can I track my order?
As soon as your order ships you will receive an email confirmation with your tracking number.
My tracking shows my package has been delivered, where is it?
With the tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us at firstname.lastname@example.org and we will do our best to help you resolve the matter.
What is your return policy?
Due to the nature of our products we cannot accept returns or exchanges. If you have any questions or concerns about your order please contact us at email@example.com.
We only replace defective or damaged product. Please contact us at firstname.lastname@example.org where we are happy to assist you.
Can I cancel my order?
When an order is placed we begin processing immediately, to ensure prompt delivery. We are unable to cancel or change an order once it has been submitted. Please check that your billing and address details are accurate before submitting your order.
I have an issue with my order, who should I contact?
We pride ourselves in the care given to our products and customer service. If you have any questions or concerns please contact us at email@example.com
Can I use multiple discount codes?
One discount code or gift card may be applied per order.
MARKETING & PR
I am an influencer / photographer / food blogger. How can I collaborate with Adore Shoot and how can I get in touch?
We are open to collaborating with social media influencers if they are the right fit. If you are an influencer and feel that you are a good fit with Adore Shoot, please feel free to send an introduction and a link to your social media accounts to firstname.lastname@example.org .